Activation

Using Gaea Ask for Help
1

Hi,
Just downloaded and installed 2.3 RC1.
Noticing that this time It ran as a community edition, I wanted to activate my pro license:
”Manage license” => “Load” => Pasted my license key into the “License key” field and keep on getting the same error message:

Capture d'écran 2026-04-21 221920
Capture d'écran 2026-04-21 221920600×306 10.2 KB

Then I tried the “Refresh” option and got this other message:

Capture d'écran 2026-04-21 222114
Capture d'écran 2026-04-21 222114598×252 8.36 KB

so, I ran Gaea Diagnostics/ deactivate license and got this:

Capture d'écran 2026-04-21 222817
Capture d'écran 2026-04-21 222817565×960 25.3 KB

What should I do to activate my pro license ?

2

Thank you for reporting the issue, we are investigating it.

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3

We have found the issue and fixed it. Please redownload the Gaea RC1 and try again. Please let us know if this fixes the issue.

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4

Thank you and yes, installing the redownloaded Gaea RC1, my pro license is here and activated ! The issue is fixed.

5

We are glad that you were able to load your license. Thank you for confirming.

1 Like